Conditions

Order process:

Upon completion of your order, we will automatically send a confirmation of your order via email, together with the invoice if you have made the payment directly, via the payment method of your choice. When you make your own bank transfer, you will receive the invoice when your payment has been received by us. PAY ATTENTION! These emails can end up in your spam folder because they are sometimes categorized as spam..

Intracommunity orders:

For orders for which an intracommunity invoice is required, the customer must first create an account on masoline.co.uk (at the top of the webpage). Let us know via info@masoline.co.uk that you want intra-Community deliveries and please include your company details including your tax information. We will then adjust your account details and let you know within 24 hours at the latest, from that moment you can place your orders by logging in to Masoline.co.uk.

Shipping :

Orders that have been paid for through the provided payment methods will be sent the same day or the day after your order, but no later than 3 working days. From the moment of delivery, the responsibility for delivery lies with the third party, such as Royal Mail. You will receive a message via email with a specific tracking code with which you can track your package when your shipment is on its way.

Shipping costs:

The shipping costs are £3.60 excl. VAT. For orders with a total amount from £50.00 net, no shipping costs will be charged. Depending on distance, we can also waive shipping costs for others up to £25. Shipping costs are stated on the website during the purchasing process, before the purchase is made.

Right of withdrawal:

You have the right to cancel your purchase within 14 days after delivery, without giving a reason. You can do this by notifying Masoline Limited in writing. This can be done by mail or email. Customer will be reimbursed the full amount including the shipping costs paid within 14 days after receiving the return shipment. The costs for the return shipment are for the account of the customer.

Use products:

The Masoline products are powerful cleaning products. Carefully read the enclosed product information or user information on the packaging / website and use as prescribed, taking into account safety for the user and the environment. Always set up a test or test surface to assess the result in advance and in this way to be able to adjust dilution / exposure times or to exclude damage. Always read product information on all our products.

Complaints:

Do you have complaints about our service or products? First let us know via info@masoline.co.uk. We will respond to your content as quickly as possible, but at the latest within 5 working days.

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